Day 1

Introduction to the Role of a Treatment Coordinator

• Course Overview: Goals, expectations, and evaluation criteria.

• Roles and Responsibilities: Key duties and the importance of the role in patient care.

• Legal and Ethical Considerations: GDPR compliance, patient confidentiality, and ethical dilemmas.

Communication Skills and Techniques

• Effective Communication: Verbal and non-verbal communication techniques.

• Patient Education: How to explain dental procedures and treatment plans in simple terms.

• Handling Difficult Conversations: Techniques for managing patient concerns and objections.

Patient Assessment and Treatment Planning

• Initial Consultations: How to carry out a thorough patient assessment.

• Treatment Plan Presentation: Structuring and presenting treatment plans to patients.

• Coordination with Dental Team: Ensuring clear communication between dental staff and patients.

Day 2

Financial Coordination and Insurance Processes

• Financial Discussions: How to discuss treatment costs and payment options with patients.

• Insurance Basics: Understanding dental insurance, pre-authorisations, and claims management.

• Payment Plans: Developing and managing patient payment plans.

Enhancing Patient Experience and Practice Efficiency

• Customer Service Excellence: Techniques for improving patient satisfaction and loyalty.

• Workflow Optimisation: Strategies for improving practice efficiency and reducing patient wait times.

• Patient Retention: Follow-up protocols and maintaining long-term patient relationships.

Practical Sessions and Workshops:

• Role-Playing Scenarios: Practising patient consultations and financial discussions.

• Case Studies: Analysing real-world scenarios and discussing best practices.

Evaluation and Certification: 

• Assessment: A combination of quizzes, role-play evaluations, and a final project.

• Certification: Upon successful completion, participants will receive a certificate as a qualified Treatment Coordinator for dental practices.