This comprehensive training course is designed for dental nurses, receptionists, practice managers, and the wider team who aspire to become Treatment Coordinators in dental practices. As a Treatment Coordinator, you will act as the link between patients and the clinical team, ensuring smooth communication, enhancing patient satisfaction, and contributing to the overall efficiency of the practice.
Aims
- Enhance Communication Skills: To improve the ability of treatment coordinators to effectively communicate treatment plans, options, and benefits to patients, ensuring that patients are fully informed and confident in their decisions.
- Increase Patient Satisfaction: To equip treatment coordinators with the skills and knowledge necessary to manage patient expectations and enhance overall patient experience, leading to higher levels of patient satisfaction and retention.
- Strengthen Organisational Efficiency: To develop the ability of treatment coordinators to streamline the treatment process, coordinate between clinical and administrative teams, and ensure that treatments are delivered in a timely and efficient manner.
Objectives
- Develop Effective Communication Techniques: By the end of the course, participants will be able to demonstrate effective communication strategies tailored to individual patient needs, including the use of active listening and empathy in consultations.
- Master Treatment Presentation Skills: Participants will be able to clearly present and explain a variety of treatment options to patients, ensuring that patients understand the benefits, risks, and financial implications of their choices.
- Implement Organisational Tools: Participants will be proficient in using management tools to coordinate treatment plans, and liaise with clinical staff, ensuring a seamless patient journey from consultation to completion.