Treatment Coordinator

Day 1

Introduction to the Role of a Treatment Coordinator

Course Overview: Goals, expectations, and evaluation criteria.
Roles and Responsibilities: Key duties and the importance of the role in patient care.
Legal and Ethical Considerations: GDPR compliance, patient confidentiality, and ethical dilemmas.

Communication Skills and Techniques

Effective Communication: Verbal and non-verbal communication techniques.
Patient Education: How to explain dental procedures and treatment plans in simple terms.
Handling Difficult Conversations: Techniques for managing patient concerns and objections.

Patient Assessment and Treatment Planning

Initial Consultations: How to carry out a thorough patient assessment.
Treatment Plan Presentation: Structuring and presenting treatment plans to patients.
Coordination with Dental Team: Ensuring clear communication between dental staff and patients.

Day 2

Financial Coordination and Insurance Processes

Financial Discussions: How to discuss treatment costs and payment options with patients.
Insurance Basics: Understanding dental insurance, pre-authorisations, and claims management.
Payment Plans: Developing and managing patient payment plans.

Enhancing Patient Experience and Practice Efficiency

Customer Service Excellence: Techniques for improving patient satisfaction and loyalty.
Workflow Optimisation: Strategies for improving practice efficiency and reducing patient wait times.
Patient Retention: Follow-up protocols and maintaining long-term patient relationships.

Practical Sessions and Workshops:

Role-Playing Scenarios: Practising patient consultations and financial discussions.
Case Studies: Analysing real-world scenarios and discussing best practices.

Evaluation and Certification:

Assessment: A combination of quizzes, role-play evaluations, and a final project.
Certification: Upon successful completion, participants will receive a certificate as a qualified Treatment Coordinator for dental practices.

This comprehensive training course is designed for dental nurses, receptionists, practice managers, and the wider team who aspire to become Treatment Coordinators in dental practices. As a Treatment Coordinator, you will act as the link between patients and the clinical team, ensuring smooth communication, enhancing patient satisfaction, and contributing to the overall efficiency of the practice.

Aims

Enhance Communication Skills: To improve the ability of treatment coordinators to effectively communicate treatment plans, options, and benefits to patients, ensuring that patients are fully informed and confident in their decisions.
Increase Patient Satisfaction: To equip treatment coordinators with the skills and knowledge necessary to manage patient expectations and enhance overall patient experience, leading to higher levels of patient satisfaction and retention.
Strengthen Organisational Efficiency: To develop the ability of treatment coordinators to streamline the treatment process, coordinate between clinical and administrative teams, and ensure that treatments are delivered in a timely and efficient manner.

Objectives

Develop Effective Communication Techniques: By the end of the course, participants will be able to demonstrate effective communication strategies tailored to individual patient needs, including the use of active listening and empathy in consultations.
Master Treatment Presentation Skills: Participants will be able to clearly present and explain a variety of treatment options to patients, ensuring that patients understand the benefits, risks, and financial implications of their choices.
Implement Organisational Tools: Participants will be proficient in using management tools to coordinate treatment plans, and liaise with clinical staff, ensuring a seamless patient journey from consultation to completion.

Upcoming Dates:

Book Now - £295 + Vat Per day

treatment coordinator

face to face 2 day course

LONDON

FRI 1ST & 2ND NOVEMEBER 2024

Award Winning Academy

Day 1

Day 2

Upcoming Dates: